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Frequently Asked Questions

This page has some of the most Frequently Asked Questions asked of us. Please be sure to read this page thoroughly before sending through an enquiry as your question may be answered here.

  • Where is your shop located?
  • Do you only accept credit card?
  • How much will shipping be?  
  • Are my personal details kept secure?
  • What if I am not satisfied with my product?

Where is your shop located?

This web site is our shop; you are on it! We are a complete online shop and as such have no physical shop. The reduction in shop overheads allows us to offer you a huge range of products at the best possible price.


Do you only accept credit card?

You can transfer the amount required directly into our bank account. Once the transfer has been done, kindly email ( This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ) your payment receipt with the order number clearly marked on the document to ensure we are able to match your payment with your order.

Please note that Internet transfers may take up to 3 business days to clear. Orders will not be confirmed until our bank has cleared the funds.

Our banking details are as follows :
BANK: Nedbank
BRANCH:Tygervalley
ACCOUNT NO:1039052258
BRANCH CODE:103910
NAME OF ACCOUNT:Waitprop

Credit Card Payment

We are able to accept credit cards through a secured Payment Gateway solution provided by Pricetag.

We accept the following Credit Cards:

    • Master Card
    • VISA
    • American Express
    • Diner



Prictag is a secure, reliable, easy to use and cost effective verified credit card processing facility.

In order to reduce our risk, we do a verification check on every Credit Card customer - this allows us to make the transaction with little chance of fraud. This also protects you, the credit card holder, as we ensure that you do not have a criminal using your credit card on our site.

Once the credit card details have been captured via the Pricetag secure site the transaction must be authorised by the bank. If the card is valid and the customer has sufficient funds available, the bank will reserve the funds and return an "authorisation code". This happens instantly before the order is completed. This code is an assurance to us that the bank will reserve the stipulated amount of money on your account for a period of time. (approximately two weeks). The funds are not deducted from your account, only reserved. The funds are only removed and paid to us once stock and availability are confirmed. This is an added feature to ensure that you, our customers will not be charged in any way in the event of stock not being available.

For more detail on Pricetag refer to http://www.pricetag.co.za/

CHEQUE & CASH BANK DEPOSITS:

Whilst we will accept payment by Bank Deposit (Cheque or Cash) there is a 15 day hold on all such deposits to give our bank to clear the payment. Unfortunately we cannot confirm bookings made by cheque until the cheque has been cleared. Any refunds on cheque / cash payments by bank deposit can only be made at least 30 days after clearance of the cheque and a 10% administration will be deducted from the payment to cover administration and bank charges.

As with EFT payment kindly email ( This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ) your payment receipt with the order reference number clearly marked on the document to ensure we are able to match your payment with your order.  


How much will shipping be?

Shipping is FREE.  We ship by airmail. All orders are packaged in plain wrap in order to keep private the fact that you've ordered cigarettes.


Are my personal details kept secure?

Your privacy is our top priority. All payments are processed by Pricetag, which mean we do not see your bank details. 


What if I am not satisfied with my product?

If you are not happy with your product then you may be eligible to participate in our 100% Customer Satisfaction Guarantee. For more information read the Satisfaction Guarantee page.